FAQ
Frequently asked questions.
Answers about booking, payment, online therapy, privacy, and what to expect before your appointment.
How do I book an appointment?+
Send a WhatsApp message to request availability and share which appointment type you need. Once the time and fee are confirmed, payment completes the booking.
When should I pay the appointment fee?+
Payment should be made at the time of booking. Your appointment is confirmed after payment is completed through the provided bank account phone number.
What payment number should I use?+
Use the bank account phone number shown on the contact page: +964 773 183 7403. Please confirm availability on WhatsApp before sending payment.
How do online therapy appointments work?+
After your appointment is confirmed, you will receive a Google Meet link around the time of your therapy session. Please join from a private, quiet place.
Can I email instead of using WhatsApp?+
WhatsApp is preferred for appointment booking and quick coordination. Email can be used for non-urgent administrative questions, but sensitive clinical details are best discussed during a confirmed appointment.
Is my appointment confidential?+
Confidentiality is central to care. Please avoid sending detailed clinical information before your appointment is confirmed, and use the session itself for private clinical discussion.
What should I do in an emergency?+
This service does not replace emergency care. If you are in crisis or need urgent help, contact local emergency services immediately.